Is a monthly subscription required?+
No. Website design and development are one-time investments. Luxe and Luxe Pro are optional ongoing plans for care, content, and growth. They are designed for businesses that want their site supported without doing it themselves.
What's the difference between Luxe and Luxe Pro?+
Luxe covers unlimited updates, maintenance, weekly blog content, customer attraction ideas, and priority support. Luxe Pro includes everything in Luxe, plus managed Facebook & Instagram ads, Google Search ads, Google Local Services ads, landing pages, conversion tracking, retargeting, monthly reporting, and AI receptionist management.
What is AI receptionist management?+
We set up and manage an AI receptionist for your business phone. It answers with your approved FAQs, asks lead-capture questions, qualifies callers, transfers to a live agent when needed, and — if no one is available — collects callback info, routes to voicemail, or follows your approved escalation workflow. We also handle routine script/FAQ updates and lead routing based on your rules.
I already have a website. Can I still subscribe?+
Yes. Luxe is designed for existing websites — whether we built it or not. We will review the site and take over updates, maintenance, content, and growth support.
Is advertising spend included in Luxe Pro?+
No. Advertising spend is separate. You choose an advertising budget and pay Google, Facebook/Instagram, or other advertising platforms directly. Your Luxe Pro subscription covers the management, setup, and optimisation of those campaigns.
Do you guarantee customers?+
No. Advertising performance depends on many factors including competition, location, pricing, advertising budget, business reputation, and the strength of the offer. We optimise campaigns to improve performance, but specific results cannot be guaranteed.
Can I change my advertising budget?+
Yes. Advertising budgets can usually be increased or decreased depending on campaign goals and performance.
Do I own my advertising accounts?+
Whenever possible, you should own your Google Ads, Meta advertising, Google Business Profile, and related business accounts. We receive access to manage the campaigns.
What is the difference between Google Search Ads and Facebook/Instagram Ads?+
Google Search Ads reach people who are actively searching for a service. Facebook and Instagram Ads can introduce your business to targeted potential customers while they are using social media.
What are Google Local Services Ads?+
Google Local Services Ads are a separate Google advertising product available to certain eligible local service businesses. Eligibility and verification requirements vary by industry and location.
Can I use Luxe without Luxe Pro?+
Yes. Luxe is designed for businesses that primarily want ongoing website maintenance, updates, content, and growth recommendations without paid advertising management.
Who owns my website and domain?+
You do. Your domain is registered in your name and ownership terms are made clear before the project begins.
Can I cancel anytime?+
Yes. You can cancel whenever you like — the website and everything we have delivered stays yours. For ongoing plans, we can also pause and restart when needed.
What is not included in "unlimited" updates?+
Unlimited covers everyday maintenance and content changes. Complete website redesigns or large new builds are scoped separately as a project.